General Conditions
I (Client) agree to pay NerdTeks to repair, analyze and troubleshoot my computer hardware at a rate of $90 per hour. Minimum charge is $45.00. Time will be billed to the nearest 1/2 hour.
Payment is due prior to the remote call/workshop/house visit.
- Payment of one hour or more may be secured using a credit card pre-authorized using Paypal prior to the support call. You will see this as a charge on your credit card, but payment has not been completed until after the call is over.
- NerdTeks does accept checks, these must be pre-approved. No appointments will be booked without a check sent to the offices of NerdTeks.
- Cash is welcome for on-site visits only.
- Billing starts at the time of the appointment. Missed/canceled appointments will be billed 1/2 full hour if not canceled within 24 hours.
Although Nerd Teks will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Nerd Teks for troubleshooting time as necessary. If Nerd Teks is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer. Nerd Teks reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
Nerd Teks will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless Nerd Teks for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Nerd Teks will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, Nerd Teks will provide that training to me at an additional rate of $90 per hour. I further agree to indemnify and hold harmless Nerd Teks for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to Nerd Teks for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 60 day guarantee on our virus/malware removals. If within 60 days you suspect you have an instance returning, please call us immediately. If after 60 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Nerd Teks or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client, we will back up your data to insure its integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the client’s computer or external hard drive. We do not back up the data on Nerd Teks servers. If requested, we will destroy any copies of your data immediately after the repair is complete. Any private or personal information provided to Nerd Teks will be kept confidential.
Virus Removal Services
Required to be read by all clients asking for virus removals
- We offer a 60 day guarantee on our removals.
- If within 60 days you see a virus return, please call us immediately.
- If you see an infection after 60 days, please call us immediately and we will not charge a full $99, but we will have a charge of $49 to continue to remove the latest virus.
- Software destroyed by a virus is not repairable under the $99 virus removal fee. Any software in need of repair will be billed at our normal rates.
- Some Viruses delete and/or corrupt files and are sometimes beyond repair.
- There is no guarantee or warranty that a virus will never get through any product either purchased by Nerd Teks or any other brand you buy online or off the shelf.
Reminders about your products purchased with Nerd Teks
- Please do the updates when they ask you to do an update.
- Please make sure that you see the little yellow lady bug (SuperAntiSpyware) or the red M (Malware bytes) in the right hand corner of your screen by the clock. Be sure they are there, that means you are protected.
- Microsoft Security Essentials is not a purchased product but a free product that Microsoft puts out.
- We do not do any free support on free products. If you are having issues with Microsoft Security Essentials, we recommend you speak to Microsoft or remove the program and get another free or paid Antivirus program.
Notes about viruses!
- Viruses are released on a daily basis. Like all products ours do not get the latest definitions of the newest virus sometime up to a week later.
- You may have a window of time that a virus can get in your computer.
- We cannot control how fast the products do their updates.
