NerdTeks Privacy Policy

Effective Date: January 1, 2025

NerdTeks ("we," "us," or "our") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website, applications, and any associated systems ("Services").

1. Information We Collect

We collect both personal and non-personal information to provide and improve our Services. The types of data we collect include:

a. Personal Information
  • Name, email address, phone number, company name, and job title.
  • Billing and payment information.
  • User account details (e.g., usernames and passwords).
  • Location data (if enabled by the user).
b. Automatically Collected Data
  • IP address, browser type, operating system, and device information.
  • Usage patterns and log files.
  • Cookies and tracking technologies to analyze website usage.
  • Device identifiers and diagnostic data.
c. Customer Data
  • Data provided by customers for IT services (e.g., stored files, network configurations).
  • Network performance metrics.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Personalize your experience with tailored content and recommendations.
  • Communicate with you regarding updates, support, and account management.
  • Ensure security and monitor for unauthorized access.
  • Conduct research and analysis to enhance our services and develop new features.
  • Comply with legal obligations and resolve disputes.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

  • With Service Providers: Trusted third-party vendors who assist us in delivering our Services, such as payment processors, cloud storage providers, and customer support platforms.
  • Compliance with Laws: When required to comply with legal obligations or enforce our agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly agree to share your information with third parties.

4. Cookies and Tracking Technologies

We use cookies to enhance user experience and track website performance. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly. Additional tracking technologies include:

  • Analytics Tools: Used to monitor site traffic and user behavior.
  • Advertising Pixels: To deliver relevant ads based on your activity.
  • Session Trackers: To improve user experience during active sessions.

5. Data Security

We implement robust security measures to protect your data, including encryption, access controls, and regular system audits. These measures include:

  • Two-factor authentication for account access.
  • Regular vulnerability assessments and penetration testing.
  • Real-time monitoring of systems for unauthorized activity.

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and notify us of any suspected breaches.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your data.
  • Request correction or deletion of your data.
  • Opt-out of marketing communications.
  • Restrict or object to the processing of your data.
  • Data portability (request a copy of your data in a standard format).

To exercise your rights, please contact us at support@nerdteks.com.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data retention periods include:

  • Account Information: Retained as long as your account is active.
  • Service Data: Retained for a minimum of 6 months following the termination of services unless otherwise requested.
  • Billing Records: Retained for up to 7 years for tax and audit purposes.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy regularly. The "Effective Date" will be updated to indicate the most recent revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

NerdTeks Support Email: support@nerdteks.com Phone: 954-822-2477

By using our Services, you agree to the terms of this Privacy Policy.